Refund Policy for Biz Secured Courses

At Biz Secured, we’re committed to providing our learners with high-quality educational content and an exceptional learning experience. We understand that sometimes, circumstances change, and you may need to request a refund. To ensure clarity and fairness for all parties involved, we have established the following refund policy:

Eligibility for Refund

  1. Refund Request Window: Refunds can be requested within 7 days of the purchase date. We believe this window provides ample time to assess the value and quality of the course content.
  2. Completion Criteria: Refunds will not be issued for any course that has been completed or where more than 25% of the content has been consumed. This policy is in place to respect the effort our instructors put into creating their courses.
  3. Bundled Courses: For purchases involving course bundles, the refund will only be applicable if none of the courses in the bundle have been completed or exceeded the 25% consumption threshold.

Process for Requesting a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected] with the subject line “Refund Request.”
  2. Include your purchase details, such as the course name, purchase date, and the email address used for the course registration.
  3. Briefly explain your reason for the refund request to help us understand how we can improve.

Our team will review your request and respond within 5 business days. Refund evaluations are conducted on a case-by-case basis, adhering strictly to our refund policy criteria.

Refund Issuance

Upon approval, refunds will be processed to your original method of payment within 10 business days. Please note that the timing for the refund to appear in your account may vary depending on your bank or credit card issuer.

Non-Refundable Circumstances

  • Courses purchased through third-party platforms or vendors.
  • Any fees associated with external resources or materials recommended in the course.
  • Subscription services or memberships, unless otherwise specified.

Final Note

Our mission at Biz Secured is to empower you with valuable knowledge and skills. If you’re dissatisfied with your course purchase, we encourage you to reach out to us. We’re here to support your learning journey and will do our best to address your concerns.